Introduction

These Terms and Conditions (hereinafter, the “Terms”) govern the use of the Winum online casino platform (“Winum”, “we”, “us”, or “our”), operated by Galaxy Byte Lab SRL under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence number ALSI-202508040-FI2. By accessing, registering, or otherwise using any services, games, or features provided on Winum, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. The Terms apply to all interactions with our website, mobile versions, applications, and any related services that we may provide now or in the future. Our services are intended solely for entertainment purposes, and participation involves financial risk, so we strongly encourage responsible gambling at all times. If you do not agree with any provision of these Terms, you must not create an account or use the services offered by Winum.

Winum is an online casino platform offering real-money games such as slots, crash games, live dealer games, table games, and other casino-style content provided by third-party game providers. While we strive to ensure that the information on our platform is accurate and up to date, we make no guarantee that all content is free from errors or omissions, and we reserve the right to correct or update information at any time without prior notice. These Terms are supplemented by other policies, including but not limited to our Privacy Policy, KYC and AML Policy, Bonus Rules, and Responsible Gaming Policy, all of which form part of the agreement between you and Winum. It is your responsibility to regularly review these documents, as they may change from time to time in accordance with the provisions set out below. By continuing to access or use Winum after any changes take effect, you will be deemed to have accepted the updated Terms.

Our commitment includes maintaining a safe, transparent, and legally compliant gaming environment where the interests of players are protected. Winum promotes responsible gambling and strictly prohibits underage gambling; only persons who have reached the age of 18 or the minimum legal gambling age in their jurisdiction (whichever is higher) may use our services. In addition, we support tools that help players stay in control, such as deposit limits, session reminders, cooling-off periods, and self-exclusion. These tools, alongside access to professional support organisations, are central to our approach to player protection. If you have any questions about these Terms or require clarification regarding any part of them, you are encouraged to contact our support team at [email protected].

Acceptance of Terms

By creating an account, accessing, or otherwise using the services offered by Winum, you formally acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as any additional rules that may apply to specific games, promotions, or features. Acceptance of these Terms constitutes a legally binding agreement between you and Winum, governed by the applicable laws as set out in the Governing Law section below. If you do not wish to be bound by these Terms, you must refrain from registering an account, depositing funds, playing games, or using any part of our platform. You also confirm that you have the legal capacity and full ability, under the laws applicable to you, to enter into such an agreement, and that you are not acting on behalf of another person or entity. Using Winum services without full acceptance of these Terms is strictly prohibited.

Your continued use of Winum following any amendments to these Terms will be considered as your explicit acceptance of such changes. We may update, modify, or replace any part of these Terms from time to time, especially to reflect regulatory changes, enhancements to our services, new features, or adjustments to our operational policies. Whenever significant changes are made, we will endeavour to notify you by reasonable means, such as on-site notices, email communication, or prompts upon login. However, you remain responsible for reviewing the current version of the Terms regularly, as the most recent version published on Winum will always govern your use of our services. If at any point after a change you do not agree with the updated Terms, your sole remedy is to stop using the platform and request account closure.

By accepting these Terms, you further consent to the use of electronic communication for all contractual purposes, notices, and records, to the extent permitted by applicable law. This means you agree that any notices, disclosures, agreements, or other communications we provide electronically satisfy any legal requirement that such communications be in writing. You also accept that records of your transactions, bets, deposits, withdrawals, and interactions with our support team may be stored and used as evidence, in accordance with our Privacy and Data Protection provisions. Acceptance of these Terms also includes acceptance of our policies on responsible gambling, and you agree to use our tools and resources to maintain control over your gambling behaviour.

Eligibility & Age Restriction (18+ only)

Access to and use of the Winum platform is strictly limited to individuals who are at least 18 years old or have reached the minimum legal age for gambling in their jurisdiction, whichever is higher. By registering an account, you expressly confirm that you meet this age requirement and that you are legally permitted to participate in online gambling under the laws applicable in your country or region. We maintain a strict underage gambling policy and reserve the right to request proof of age at any time, particularly where we suspect that a user may be under the legal age or where regulatory requirements mandate such verification. If we discover or have reasonable grounds to suspect that you are underage, your account will be immediately suspended, any winnings may be voided, and your access to the platform will be terminated. Any person assisting an underage individual in accessing or using Winum may also face account termination and potential reporting to relevant authorities.

Online gambling can pose significant risks to young people, including increased susceptibility to addiction, financial harm, and negative impacts on mental health and academic or professional life. For this reason, we strongly encourage parents and guardians to take active steps to prevent minors from accessing online gambling platforms, including using parental control software, securing devices, and monitoring online activity. Under no circumstances should login details, payment information, or devices used for gambling be shared with minors. If you are aware of any person under the age of 18 using the Winum platform, you are strongly encouraged to report this immediately to our support team at [email protected]. We will take swift action to investigate and, if necessary, close such accounts in line with our responsible gambling and legal obligations.

Winum also reserves the right to refuse registration, restrict access, or close accounts where we believe that a user does not meet the legal or regulatory eligibility criteria, even if they have provided incomplete or misleading information. As a player, you are solely responsible for ensuring that your use of Winum complies with the laws in your jurisdiction and that you are not accessing our services from a restricted or prohibited area. In addition to age restrictions, residents of certain countries or regions may be prohibited from using Winum altogether, as detailed in the Restricted Countries section. By using Winum, you confirm that you are not accessing the platform from any jurisdiction where online gambling services of this nature are illegal or restricted, and that you will not attempt to circumvent such restrictions through VPNs, proxies, or other technical means.

Account Registration

To participate in real-money games at Winum, you must first complete the account registration process, providing truthful, accurate, and up-to-date information as requested in the registration form. Registration is mandatory, and accounts are intended strictly for personal use only; you may not create an account on behalf of another person, business, or entity. During registration, you may be required to provide details such as your full name, date of birth, address, email address, mobile number, and preferred currency, among other information. You are responsible for ensuring that the information you provide remains accurate and must promptly update any details that change over time. Winum may request additional verification information, documents, or evidence at any time to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.

Each player is permitted to have only one active account at Winum, in line with our strict policy against duplicate or multiple accounts. Duplicate accounts may be identified using information such as name, address, email, IP address, device fingerprint, payment details, or other technical markers. If we detect or reasonably suspect that you have created more than one account, we may close or merge such accounts, cancel bonuses, void winnings, and, in serious cases, terminate your relationship with Winum entirely. Account sharing, transfer, or sale is strictly forbidden; you may not allow another person to access or use your account under any circumstances. You are solely responsible for maintaining the confidentiality of your login credentials, including your password, and for any activity carried out using your account.

If you suspect that your account details have been compromised or that an unauthorised person may have accessed your account, you must notify Winum immediately via [email protected]. We may temporarily suspend your account while we investigate and, if necessary, require you to update your password or provide additional verification. Winum will not be liable for any loss or damage arising from unauthorised use of your account where you have failed to safeguard your credentials or failed to promptly notify us of suspected misuse. We also reserve the right to refuse registration, without obligation to provide a detailed explanation, especially where such refusal is necessary to comply with regulatory obligations or to mitigate risk. By completing registration, you confirm that you are acting on your own behalf and that any funds deposited into your account are from legitimate, lawful sources.

Deposits & Withdrawals

To play real-money games on Winum, you must deposit funds into your account using one of the available payment methods listed on the platform. All deposits must originate from a payment method held in your own name, as third-party payments are strictly prohibited to comply with our AML and fraud-prevention obligations. Deposit limits, minimum and maximum amounts, fees, and processing times may vary depending on the chosen method and your jurisdiction. Funds deposited into your Winum account are intended solely for wagering purposes and do not accrue interest of any kind. We may perform additional security checks before crediting deposits, particularly when risk indicators are triggered, such as unusual transaction patterns, large deposit amounts, or discrepancies in the payment details.

Withdrawals from your Winum account are subject to verification, regulatory requirements, and the rules associated with the specific payment method. In most cases, withdrawals will be processed using the same method and to the same source from which the deposit was made, wherever this is technically and legally possible. Before your first withdrawal, and at any later stage if required, Winum may request that you complete KYC verification by providing acceptable documents such as a passport, national ID card, driving licence, proof of address, or bank statement, as described in our KYC section. Failure to provide satisfactory documents within the stipulated time frame may result in suspension or closure of your account and possible confiscation of funds if required by law. Additionally, Winum reserves the right to review withdrawals and temporarily hold payments while investigations related to security, AML, bonus abuse, or other violations are conducted.

You are responsible for providing accurate payment details and ensuring that you are legally allowed to use the selected payment method in your jurisdiction. Winum shall not be liable for delays or losses arising from incorrect or incomplete payment information provided by you. If your bank, payment provider, or crypto wallet applies currency conversion or network fees, these are your responsibility; Winum does not control such charges and may not always be aware of their exact amounts. Chargebacks, reversed payments, or disputes raised with your bank or payment provider without legitimate cause are strictly forbidden and may lead to immediate account closure, voiding of winnings, and reporting to relevant financial institutions. If any funds are credited to your account in error, it is your responsibility to inform us immediately, and Winum reserves the right to reverse or reclaim such funds, including by offsetting against future withdrawals.

Payment Methods Table

Below is an illustrative overview of typical payment methods that may be available on Winum. Availability, limits, and processing times may vary by country, currency, and regulatory requirements, and are subject to change at our discretion.

Please refer to the cashier section within your Winum account for precise, up-to-date information on available methods, supported currencies, and applicable transactional rules.

Bonuses & Promotions

Winum may, from time to time, offer various bonuses and promotions, including but not limited to welcome offers, deposit bonuses, free spins, cashback, tournaments, and loyalty rewards. Examples may include multi-step welcome packages such as “100% + 150 Free Spins” on the first deposit from a minimum amount, followed by further deposit bonuses with additional free spins. Each bonus or promotion is subject to specific terms, including wagering requirements, validity periods, maximum winnings, game restrictions, and qualification criteria. It is your responsibility to read and understand the bonus rules displayed in the promotional description, in our Bonus Terms, and in the “Bonuses” section of your account before opting in. By accepting a bonus, whether automatically or manually, you agree to be bound by both these general Terms and the specific conditions attached to that bonus.

Wagering requirements typically specify how many times the bonus amount, deposit amount, or both must be wagered before any associated winnings can be withdrawn. For example, a bonus may require a turnover of 30x–40x the bonus amount within a certain number of days, such as 7–14 days, for the bonus to be converted to real withdrawable balance. Free spins may have shorter validity, such as 24 hours from activation, and unused spins may be forfeited after expiry. Certain games may contribute differently towards wagering (for example, slots may contribute 100%, while some table games or live casino games may contribute a lower percentage or be excluded altogether). Any attempt to use low-risk or prohibited betting patterns to quickly meet wagering requirements may be considered bonus abuse and can result in confiscation of bonuses and winnings, as well as account sanctions.

You can usually view your active bonuses, remaining wagering requirements, and expiry dates in the “My Account → Bonuses” area, where information such as progress percentage, wagered amount, and remaining amount is displayed. Bonus statuses may include active, pending, completed, or expired, and you are responsible for tracking these details and using bonuses within the stipulated time. If you choose to cancel a bonus before meeting the wagering requirements, any remaining bonus balance and associated winnings may be forfeited. Winum reserves the right to modify, suspend, or cancel any bonus or promotion at any time, including for individual players, where necessary for legal, security, or responsible gambling reasons. In cases of suspected fraud, collusion, chargebacks, or other prohibited behaviour relating to bonuses, we may withhold winnings, close accounts, and share relevant information with authorities or other operators where permitted by law.

All promotional offers are intended for recreational players and are issued at Winum’s discretion. We may limit eligibility for certain promotions based on factors such as region, account status, historical behaviour, payment methods used, or risk assessments. Bonus offers cannot be transferred, sold, exchanged for cash, or combined with other promotions unless expressly stated. Participation in VIP or loyalty programmes is also subject to separate internal rules, which may be changed or terminated at any time. If any discrepancy arises between these general Terms and the specific terms of a particular promotion, the specific promotional terms will prevail to the extent of the inconsistency.

Game Rules

Each game offered on Winum, including but not limited to slots, crash games such as Aviator and Balloon, instant games, live casino tables, roulette, blackjack, baccarat, and other variants, is governed by its own set of rules. You are responsible for familiarising yourself with the applicable rules, pay tables, and special features before placing real-money bets. Game rules are usually accessible directly within the game interface via information icons, help menus, or paytable screens. Placing a bet signifies your acceptance of the game-specific rules, including but not limited to minimum and maximum bet sizes, payout structures, jackpot conditions, and any special or bonus rounds. If you do not understand a particular game or rule, you should not place a wager until you have gained sufficient clarity.

All bets placed on Winum are considered final once confirmed and accepted by our systems. It is your responsibility to ensure that you have selected the correct stake, game, and outcome before confirming a bet. In general, bets cannot be cancelled, modified, or refunded after confirmation, except in cases of demonstrated technical error or malfunction as described below. If a game round is interrupted due to technical reasons such as disconnection, server malfunction, or system error, the outcome may either be restored upon reconnection or resolved in accordance with the game provider’s rules. Winum may void bets or game rounds affected by obvious technical malfunctions, and when possible, stake amounts may be refunded to the player’s account, though we are not responsible for any potential winnings that might have occurred in the absence of such malfunction.

Certain games, including live casino tables, may be provided by third-party suppliers streaming from dedicated studios or land-based facilities. In such cases, the provider’s rules, house procedures, and technical standards also apply, and the decisions of the game provider or dealer are generally considered final. In the event of discrepancies between the visual display on your device and the game provider’s server records, the server records will prevail. You acknowledge that game results, including those of progressive jackpots and special features, are determined by random number generator (RNG) systems or real-world physical devices (for example, actual cards, wheels, or dice in live games). Attempting to influence the outcome, use unfair advantage tools, or exploit glitches in game logic is strictly forbidden and may lead to sanctions.

You must not participate in any form of collusion with other players, especially in games where player interaction can affect outcomes, such as certain live tables or poker-style games. Any form of systematic betting patterns specifically designed to bypass risk, abuse bonuses, or manipulate game features may be considered a breach of these Terms. Winum reserves the right to review and analyse game logs, betting histories, and gameplay behaviour to detect signs of abuse, fraud, or malfunction. Where violations are confirmed, we may void affected bets, remove winnings, suspend or close accounts, and, where appropriate, report the matter to relevant authorities. Your use of Winum’s games is strictly at your own risk, and you acknowledge that you may lose some or all of the funds you stake.

Fair Play & RNG

Winum is committed to providing a fair and transparent gaming environment where all players have an equal opportunity to win. The outcomes of our virtual games are determined by certified Random Number Generators (RNGs), which ensure that results are random, unbiased, and not predictable. These RNG systems are implemented and maintained either directly by us or by our licensed third-party game providers, who are subject to independent testing and certification by recognised laboratories or regulators. While past outcomes or patterns may be visible in some games for informational or entertainment purposes, they do not influence or predict future results. Each game round is independent, and no strategy, system, or method can guarantee consistent winnings.

We take strong measures to protect the integrity of our systems and prevent any form of manipulation, hacking, or unfair advantage. You are prohibited from attempting to interfere with or manipulate the RNG or game outcomes through any technical or non-technical means, including using bots, scripts, automated systems, or collusion with other players or employees. Any suspicion or evidence of such behaviour may result in immediate account suspension, voiding of winnings, and reporting to relevant authorities or industry bodies. Winum also reserves the right to employ internal monitoring and third-party tools to detect abnormal patterns, usage of prohibited software, or other indicators of unfair play. By using our services, you consent to such monitoring for the purpose of ensuring fair play and regulatory compliance.

In the event of any discrepancy between the outcome displayed on your device and the official result recorded on the game server, the server result will prevail. If a game malfunctions due to software or hardware issues, all affected bets or game rounds may be voided, and the stake may be refunded in accordance with the rules of the specific game provider. Malfunctions may include but are not limited to misaligned reels, incorrect payouts, frozen screens, or disconnections that prevent the correct completion of a game round. Winum is not responsible for disruptions, delays, or technical issues caused by your internet connection, device performance, or network providers. While we strive for maximum uptime and reliability, occasional technical issues can occur, and we recommend that you log out and contact support if you notice consistent problems.

We do not guarantee that our platform will be free from errors or interruptions at all times, but we undertake reasonable efforts to maintain a stable and secure service. Any claims relating to the fairness of games must be substantiated with specific details, including game ID, time stamp, and a description of the issue, and submitted within the time limits specified in the Complaints and Dispute Resolution section. Unsupported allegations of unfair outcomes will not be accepted, especially where independent testing and server logs confirm correct functioning. Your continued use of Winum signifies your acceptance of our fair play principles and your understanding that all gaming outcomes are based on chance and cannot be controlled or predicted.

Responsible Gambling

Winum recognises that while online gambling can be an enjoyable form of entertainment, it also carries a risk of financial harm and addiction if not managed responsibly. We are committed to promoting a safe gaming environment and providing tools and resources to help players stay in control of their play. Gambling should never be seen as a way to earn a living, pay debts, or solve financial problems; it should be treated strictly as a leisure activity with time and budget limits. You should only gamble with money you can afford to lose and should never chase losses or increase stakes impulsively. If you find that gambling is having a negative impact on your finances, relationships, work, or mental health, we strongly encourage you to stop playing and seek professional support.

We strictly prohibit underage gambling and take this obligation very seriously, as young people are particularly vulnerable to the risks associated with gambling. Parents and guardians should ensure that minors do not have access to gambling sites, payment methods used for gambling, or devices on which gambling accounts are active. Tools such as parental control software, device passwords, and content filters can help reduce the risk of underage access. If we discover that an account is being used by an underage person, we will immediately close the account, void any winnings, and may report the incident if required by law. We also encourage players to educate younger family members about the risks of gambling and the legal age restrictions in their country.

Tools & Features (table)

Winum provides various responsible gaming tools and features to help you manage and limit your gambling activity. You are encouraged to use these tools proactively and to adjust them as needed based on your personal circumstances.

To activate or adjust these tools, you may need to access the responsible gaming or account settings section or contact our customer support team for assistance. Some changes, particularly reductions in limits or requests for self-exclusion, may take effect immediately, whereas increases or re-activations after exclusion may be subject to cooling-off periods and additional checks.

Support Resources

If you believe that you may be developing a gambling problem, or if someone close to you expresses concern about your gambling behaviour, it is important to act promptly. Warning signs may include gambling with money needed for essential expenses, feeling unable to stop, hiding your gambling from family or friends, borrowing money to gamble, or experiencing anxiety, depression, or irritability related to gambling. Winum encourages you to seek help from independent support organisations that specialise in gambling-related harm. These organisations can offer confidential advice, counselling, support groups, and practical tools to help you regain control.

Examples of such organisations include GamCare, Gambling Therapy, and Gamblers Anonymous, which provide various support channels such as helplines, online chat, forums, and in-person meetings in some regions. You may also wish to speak with a mental health professional, financial advisor, or trusted person in your life for additional support. In many cases, combining self-help strategies, responsible gaming tools, and professional guidance yields the best outcomes. While Winum cannot provide therapeutic counselling, our support team can provide information about responsible gambling tools and direct you to external resources. Taking early action can significantly reduce the risk of long-term harm and help you maintain gambling as a controlled and enjoyable activity, rather than a source of distress.

Prohibited Activities

To protect the integrity of our platform and comply with legal and regulatory obligations, Winum strictly prohibits a range of activities that are considered fraudulent, abusive, or otherwise unacceptable. These include, but are not limited to, opening multiple accounts, using false or forged documents, chargebacks or payment disputes raised without valid justification, and attempts at money laundering or financing illegal activities through the platform. The use of bots, scripts, automated betting tools, or any software designed to give an unfair advantage is expressly forbidden. Collusion between players, especially in games where interaction affects outcomes, and any form of bonus abuse, such as systematic exploitation of promotions, are also prohibited.

You are not permitted to use VPNs, proxies, or other technologies to mask or alter your real location, particularly for the purpose of bypassing regional restrictions, KYC checks, or responsible gaming protections. Accessing Winum from any restricted country or jurisdiction listed in our Restricted Countries section, or from where online gambling is illegal, is strictly forbidden. Any attempt to manipulate or exploit technical vulnerabilities, bugs, or game errors, whether discovered by you or reported elsewhere, must be reported to Winum immediately, and you must not use such issues for personal gain. Engaging in harassment, abusive behaviour, hate speech, or threats towards other players or our staff, through chat, email, or any communication channel, is also prohibited and may lead to sanctions.

Winum reserves the right to investigate any suspicious or prohibited activity using internal tools, third-party services, and manual reviews of account data, transaction histories, and gameplay logs. During such investigations, your account may be temporarily suspended, and withdrawals may be placed on hold until the matter is resolved. If prohibited conduct is confirmed, we may apply various remedies, including voiding bets, removing bonuses and winnings, closing accounts, and, where appropriate, reporting the incident to law enforcement, financial institutions, or other operators. You agree to cooperate fully with any investigation and to provide information or documentation reasonably requested by Winum. Failure to cooperate may itself be considered a breach of these Terms.

Restricted Countries (table)

Due to licensing limitations, regulatory requirements, and risk assessments, Winum does not accept players from certain countries or territories. This list may be updated from time to time, and it is your responsibility to ensure that you are not accessing Winum from a restricted jurisdiction. Use of VPNs or other tools to circumvent geographical restrictions is strictly prohibited.

This table is indicative only and not exhaustive. Winum may, at its sole discretion, block registrations or access from additional countries or regions where business, legal, or risk considerations so require.

Privacy & Data Protection

Winum takes the protection of your personal data very seriously and processes your information in accordance with applicable data protection laws and our internal policies. When you register and use our services, we may collect and process various categories of data, including identification details, contact information, transactional data, gameplay history, device and technical information, and communication records with our support team. We use this data to operate the platform, manage your account, process payments, comply with KYC and AML requirements, provide customer support, and improve our products and services. We may also use certain data for marketing purposes, where permitted by law and subject to your consent or preferences. You can typically opt out of direct marketing communications by following the unsubscribe instructions or adjusting your account settings, where available.

The data controller for your information is Winum, and we may share your data with carefully selected third parties who support our operations. These may include payment providers, KYC verification services, AML monitoring tools, game providers, IT and hosting companies, analytics services, and, where legally required, regulatory or law enforcement authorities. Any such sharing is done on a need-to-know basis under appropriate contractual and security safeguards. We may also transfer data across national borders, including to countries that may not offer the same level of data protection as your home jurisdiction; in such cases, we take reasonable measures to ensure an adequate level of protection through contractual clauses or other recognised mechanisms. Personal data is retained for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, and accounting obligations, typically for a minimum of several years after account closure.

We use cookies and similar technologies to enhance your experience, remember your preferences, perform analytics, and deliver relevant content. You can usually manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality or performance of the site. We implement technical and organisational measures to safeguard your data against unauthorised access, loss, misuse, or alteration, including encryption, access controls, and regular security assessments. However, no system can be entirely secure, and you also play a role in protecting your data by keeping your password confidential and avoiding use of public or unsecured networks where possible. If you suspect any breach of your data or unauthorised use of your account, you should contact us immediately.

Depending on applicable law, you may have certain rights regarding your personal data, such as the right to access, correct, delete, or restrict processing, the right to object to processing, the right to data portability, and the right to withdraw consent for processing where consent is the legal basis. You may exercise these rights by contacting us through the channels provided on our platform, and we will respond within a reasonable timeframe, subject to legal and regulatory limitations. In some cases, we may need to retain or process certain data despite your request, for example to comply with AML obligations, resolve disputes, or enforce our Terms. If you are dissatisfied with how we handle your data, you may have the right to lodge a complaint with a relevant data protection authority, subject to local law. Further details are outlined in our dedicated Privacy Policy, which forms an integral part of these Terms.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at its sole discretion, particularly where we suspect or confirm violations of these Terms, applicable laws, or regulatory obligations. Grounds for suspension or termination may include, but are not limited to, underage gambling, provision of false or misleading information, failure to complete KYC verification, evidence of fraud or money laundering, use of multiple or shared accounts, chargebacks, abusive behaviour, or misuse of bonuses. During suspension, you may be temporarily unable to log in, deposit, withdraw, or play, while we conduct further investigations. We may request additional information or documentation from you, and your failure to cooperate may result in permanent closure of your account. Where closure is warranted and permitted by law, we may also confiscate certain funds, particularly those derived from fraudulent or prohibited activity.

You have the right to request closure of your account at any time by contacting our support team or via the account settings where such an option is available. Account closure may be requested for any reason, including personal preference, financial planning, or concerns about gambling. Where the closure is related to responsible gambling or self-exclusion, we highly recommend that you clearly indicate this so that appropriate measures can be applied and re-opening can be subject to additional safeguards. Upon closure, remaining real-money balances, subject to verification and legal obligations, may be paid out to you via an agreed method, except where funds must be retained or confiscated under applicable law or these Terms. Bonus balances and any associated, unfulfilled wagering-related winnings will generally be forfeited upon final closure.

Winum may also close accounts that remain inactive for a prolonged period, as defined in our internal policies, for example after 12 months of no login or transaction activity. In such cases, we may attempt to contact you before closure, and any remaining balance may be handled in accordance with applicable regulations, which may include transfer to a designated account, escheatment, or fees where permitted. It is your responsibility to regularly log in and monitor your account status if you wish to keep it active. If you disagree with a decision to suspend or terminate your account, you may submit a complaint in line with the Complaints and Dispute Resolution section, providing full details and any supporting evidence. Our final decision will be made with due consideration of all available information, regulatory obligations, and the need to protect the integrity of our platform.

Limitation of Liability

Winum provides its services on an “as is” and “as available” basis, without any warranties or representations, whether express or implied, to the maximum extent permitted by law. We do not guarantee uninterrupted, timely, secure, or error-free access to the platform, nor do we warrant that games or features will always function without glitches or technical issues. While we take reasonable steps to maintain a secure and reliable environment, you acknowledge that online services are subject to interruptions, delays, and other issues inherent in internet-based technologies. Winum shall not be liable for any loss or damage resulting from events beyond our reasonable control, including force majeure circumstances such as natural disasters, war, civil unrest, power outages, or failures of telecommunications networks. Likewise, we are not responsible for any losses arising from your device performance, internet connectivity, or third-party software conflicts.

Your use of the platform and participation in games is entirely at your own risk, and you accept that you may lose some or all of the money you stake. Winum is not a financial services provider and does not offer investment advice, credit facilities, or guarantees of any returns. Under no circumstances shall Winum, its owners, directors, employees, or affiliates be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, business interruption, or reputational harm. To the extent that our liability cannot be fully excluded under applicable law, our total aggregate liability for any claim shall be limited to the amount of your net deposits on the platform over a defined recent period, such as the last 30 days, prior to the event giving rise to the claim. Different limitations may apply where mandatory consumer protection rules or specific local laws so require.

You are responsible for ensuring the legality of your use of Winum in your jurisdiction and for any taxes, fees, or levies that may apply to your winnings or gaming activities. We do not provide legal or tax advice, and you should consult appropriate professionals if you are unsure of your obligations. Winum is not liable for any consequences arising from your failure to comply with local laws, including potential penalties or restrictions imposed by authorities. Additionally, we are not responsible for the content, accuracy, or availability of external websites or resources linked from our platform. Links to third-party sites are provided for convenience only and do not constitute endorsement or assumption of responsibility for their content.

Nothing in these Terms shall exclude or limit Winum’s liability for any matter that cannot be excluded or limited under applicable law, such as liability for fraud, fraudulent misrepresentation, or death or personal injury resulting from our negligence. If any part of this Limitation of Liability section is found invalid or unenforceable, the remaining provisions shall continue in full force and effect. Your statutory rights, if any, remain unaffected, except where lawful exclusions or limitations are expressly allowed.

Complaints & Dispute Resolution

Winum aims to provide high-quality services and a fair gaming environment, but we recognise that disagreements or issues may sometimes arise. If you have a complaint about any aspect of our services, including account management, payments, bonuses, or game outcomes, you should first contact our customer support team at [email protected]. To help us investigate, you must provide clear and detailed information, including your account details, relevant time and date, game or transaction IDs, and a description of the problem. Complaints related to specific game rounds should be submitted within a reasonable time, typically within 14 days from the disputed event, while account-related or general complaints may be accepted within a slightly longer period, such as 30 days. Submitting complaints after these timeframes may limit our ability to investigate and resolve them.

Upon receipt of your complaint, Winum will acknowledge it within a reasonable period and aim to provide a substantive response after conducting an internal review. We may request additional information or clarification from you and, where necessary, liaise with our game providers, payment processors, or other partners to gather evidence. During the investigation, certain actions, such as withdrawals related to the disputed funds, may be temporarily paused until the matter is resolved. We strive to resolve complaints fairly, objectively, and as quickly as circumstances allow, while also complying with applicable regulatory requirements. Once a decision is reached, we will inform you of the outcome and any remedial actions, such as adjustments to your balance, refunds of stakes, or other measures we deem appropriate.

If you are not satisfied with our final response, you may have the option to escalate the dispute to an independent body or seek resolution through other legal avenues, depending on the laws governing your relationship with us. Information about any recognised alternative dispute resolution (ADR) services, if applicable, may be provided in our support communications or on our website. Before resorting to external mechanisms, we strongly recommend that you exhaust our internal complaint process, as many issues can be resolved more quickly and efficiently at this stage. You also agree not to make defamatory or malicious public statements about Winum while a genuine dispute is under investigation, as this may complicate resolution and potentially breach applicable laws. Our records, including transaction logs and communication histories, will generally be considered authoritative in determining the facts of a dispute, subject to verification and any contrary evidence you provide.

Governing Law

The legal relationship between you and Winum, including these Terms and any disputes arising from or related to your use of the platform, shall be governed by the laws of the jurisdiction of our incorporation and licensing, unless otherwise required by mandatory provisions of your local law. This choice of law reflects our licensing and operational structure and is intended to provide a clear and consistent legal framework. However, where consumer protection rules or other mandatory legal provisions of your country of residence cannot be waived by agreement, such rules may still apply to the extent required. You acknowledge that it is your responsibility to ensure that online gambling is lawful in your jurisdiction before you register or use our services.

Any legal proceedings initiated in relation to these Terms, your account, or our services shall be brought before the competent courts of the governing jurisdiction, without prejudice to any rights you may have under applicable local law to bring claims in your place of residence. Nothing in this section shall limit our right to take legal action against you in any other competent court, in particular to protect our interests, recover debts, or address violations of intellectual property rights or misuse of our services. By accepting these Terms, you agree that any translations of the Terms are provided for convenience only, and in case of conflict, the English version shall prevail. If you are accessing Winum through the English-language version for India, your use of the site is subject to the Terms as presented at Winum.

Final Provisions

These Terms constitute the entire agreement between you and Winum with respect to the use of our online casino services, superseding all prior or contemporaneous communications, understandings, or agreements, whether written or oral. Any failure by Winum to enforce a particular provision of these Terms shall not be construed as a waiver of that provision or of the right to enforce it at a later time. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. You may not assign or transfer any of your rights or obligations under these Terms to any third party without our prior written consent, while Winum may assign or transfer its rights and obligations to another entity as part of corporate restructuring, mergers, acquisitions, or similar events.

We may update these Terms from time to time to reflect changes in our services, legal obligations, or business practices. When material changes occur, we will make reasonable efforts to notify you, for example by posting a notice on the platform, sending an email, or displaying a prompt upon login. However, it remains your responsibility to review the current version of the Terms periodically. Your continued use of Winum after changes take effect constitutes your acceptance of the updated Terms. If you do not agree with any change, you must stop using the service and request closure of your account.

Nothing in these Terms shall create any partnership, joint venture, or agency relationship between you and Winum. You confirm that you are acting on your own behalf and not as a representative of any other person or entity. Headings used in these Terms are for convenience only and do not affect the interpretation of the provisions. For the most up-to-date version of these Terms and related policies, including our Privacy Policy and Responsible Gaming Policy, you should always refer to the official pages of Winum. By registering a Winum account and using our services, you confirm that you have read, understood, and agree to be bound by all the above provisions and that you will use the platform in a lawful, responsible, and honest manner.